Returned Goods

All goods can be returned for exchange if a customer mistake has occurred but a collection and re-delivery charge will be applicable if the customer is not returning via their own courier.

Should a customer return the items via their own courier, then only a re-delivery charge, the equivalent of the original delivery charge will be applicable.

Should Single Source Binding Machines have made an error in supplying any goods then any courier charge will be borne by ourselves and correct replacements issued in good time.

All returning items must be packed in the original outer protective box or boxes and any padding material to ensure item boxes and cover edges are not damaged in the returns process.

Should any goods be defective then a full exchange by the next day of informing of any defects will be made providing we are notified by 14:30pm.

Single Source Binding Machines Ltd must be given the earliest opportunity to exchange any item or repair of a machine, otherwise no exchange or refund will be offered.

All discrepancies, loss or damage must be made within 24 hours, and returned to us within seven days of receipt of goods. No returns will be accepted without prior authorisation.

A 30% handling fee will be charged on all goods returned if they were supplied correctly, plus any delivery costs that were charged for sending the item/s out by ourselves.